Conditions of entry

By entering the City of Launceston’s Queen Victoria Museum and Art Gallery (QVMAG) you agree to abide by the Conditions of Entry listed below. If you do not observe these Conditions of Entry you may be asked to leave. Conditions of Entry are subject to change and upon entering QVMAG you are responsible for ensuring you are aware of the current Conditions on Entry.

  • QVMAG accepts no liability for any loss or damage to property, or injury to any person however arising.

  • Visitors must obey all signs and   notices or directions given by QVMAG staff.

  • Children under 12 years of age must be directly supervised at all times by a parent, carer, guardian, or responsible person over 16 years of age. 

  • All umbrellas, backpacks, large bags and parcels must be cloaked at the Information Desk. All items cloaked are left at the owner’s risk.

  • With the exception of guide dogs or assistance animals, or in relation to a specific museum program, no animals or pets are allowed in QVMAG.

  • Non-flash photography and video recording is permitted for personal use, unless stated otherwise.

  • Items needing identification or being offered for donation cannot be accepted at our Information Desk. Initial approaches should be made by filling in the form found on our website.

  • A person must not bring offensive or dangerous articles into QVMAG.

  • Unless otherwise indicated, no objects or artworks may be touched.

  • Food and drinks may only be consumed in designated areas. 

  • Smoking and vaping is not permitted on QVMAG sites, or within three metres of an entrance or exit.

  • Due to the nature of our site, we ask that you wear shoes while exploring QVMAG.

 

PHOTOGRAPHY AND VIDEOGRAPHY

General Guidelines

QVMAG respects the right to privacy of its staff and visitors. In order to maintain this, visitors are requested to meet the following guidelines:

  • For all commercial/media photography and videography requests, written approval must be obtained by QVMAG prior to entering site. Approval remains at the discretion of QVMAG. 

For all enquiries, please contact enquiries@qvmag.tsa.gov.au

  • Visitors are asked to please avoid filming in areas of QVMAG where others enjoying the museum are unable to move away from cameras, without expressly gaining permission.

  • Visitors are asked to take all reasonable measures to avoid filming/photographing other  visitors while at QVMAG, without express permission.

Smart Glasses

  • To protect the safety and privacy of all patrons, the use of smart glasses at QVMAG is prohibited unless required as an accessibility device.

  • Visitors using smart glasses or similar wearable technology for accessibility purposes are asked to advise a QVMAG staff member.

  • Visitors are not required to actively disclose their disability but may be required to provide further information on request.

  • Where an accessibility device has recording or other functions that may affect the privacy or safety of others, QVMAG staff may work with the visitor to support accessibility while managing these risks.

  • Smart glasses that are not required for accessibility purposes must be turned off or stored away.

  • Visitors must comply with reasonable directions from QVMAG staff regarding their use. Failure to comply may result in access to QVMAG services or facilities being restricted.

 

RIGHT TO REFUSE ENTRY

For the comfort, safety and enjoyment of our visitors, we reserve the right to refuse entry to, or request the following persons leave the premises:

  • any person deemed to be intoxicated or affected by a prohibited substance;

  • any person who exhibits abusive, disruptive or offensive behaviour and/or language;

  • any person who wilfully damages or attempts to wilfully damage property and/or collection items;

  • any person who attempts to bring any restricted or prohibited item on to the premises; and

  • any person who behaves in a manner that a member of our staff reasonably believes could cause actual or potential injury to themselves or to others, or whose behaviour and/or actions constitute a public nuisance.

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